TROUBLESHOOTING

Error: "Installation Failed" when installing GoToMyPC

Issue

  • Error: "Installation Failed" when installing GoToMyPC
  • Occures immediately after clicking 'Next'
  • "GoToMyPC could not be installed. Please try again."

Objective

Environment

  • GoToMyPC
  • Windows

Procedure

Answer

Cause

When the GoToMyPC installer checks for installed printers, the check is not successful, and the installation cannot continue.

Resolution

  1. Download the GoToMyPC_Installation_Patch.zip
  2. Right click on GoToMyPC_Installation_Patch.zip
  3. Click Extract all...
  4. Right click on GoToMyPC_Installation_Patch.bat
  5. Click Run as admin
  6. If prompted by User Account Control, click Yes
  7. Press any key when prompted
  8. Click Next
  9. Click Next

Additional Information

Note: Windows 8.1 users may have to click more info and select Run anyway