TROUBLESHOOTING

Error "Failed to connect to your host computer" from Mac Desktop shortcut

Issue

Error "Failed to connect to your host computer" from Mac Desktop shortcut

Objective

Environment

  • GoToMyPC
  • Mac client
  • OSX 10.11.6 or higher

Procedure

Answer

Cause

A Mac update caused this error for GoToMyPC version 9.2 build 1930.

Resolution

This issue is resolved in version 9.2 build 1943. Please upgrade GoToMyPC on the host computer to regain this functionality.

Additional Information