TROUBLESHOOTING

Mac client view of host screen is clipped by black bar at left

Issue

A small portion of the host view is obscured from top to bottom by a black bar.

Objective

Environment

  • GoToMyPC
  • Mac client
  • Windows host

Procedure

Answer

Cause

Resolution

  1. Right click on host desktop
  2. Select Screen Resolution (under Advanced in Win10)
  3. Change screen resolution to another setting (ex 1440x900 to 1920x1280)
  4. Click Apply
  5. Click OK
  6. Click Keep Settings
  7. Disconnect from Host
  8. Reconnect to Host

Additional Information