TROUBLESHOOTING

Changes Won't Save When Updating Account Email Address and Alternate Email Address

Issue

  • Can't edit primary email and add an alternate email at the same time.
  • Changes revert after hitting confirm.

Objective

Environment

  • GoToMyPC

Procedure

Answer

Cause

Updating the account email address requires confirmation of the new address before more changes can be made. Attempting to update both the primary account address and the alternate address at the same time will cause the changes to revert. Updating each address one at a time will work as expected.

Resolution

  1. Login via www.gotomypc.com
  2. Click on My Account
  3. Enter Current Password
  4. Change primary email
  5. Click Save Changes button

An email will be sent to the new email to confirm the email change.

Additional Information

You can also add an alternate email as a back up.