TROUBLESHOOTING

Can't Connect To Host Computer That Is Stuck In Windows Update

Issue

Windows computer appears frozen in updating state ("stuck at updating 1 of 37" for example).

Objective

Environment

  • GoToMyPC
  • Windows

Procedure

Answer

Cause

Resolution

1. If you are sure Windows update is frozen, power down your computer
2. Restart the computer
3. Login at www.gotomypc.com
4. Connect to host

Additional Information