TROUBLESHOOTING

Getting Error 2006 When Connecting to Host Computer with Avira Antivirus Installed

Issue

Error 2006
Error: Failed to Start GoToMyPC

Objective

Environment

  • GoToMyPC b 1930
  • Windows client
  • Avira antivirus

Procedure

Answer

Cause

Avira's real-time scanning feature mistakenly blocks GoToMyPC b1930 viewer.

Resolution

Allow Avira to update virus definitions. It should no longer block GoToMyPC.

Additional Information