QUESTION AND ANSWER

Why am I getting the message "Your plan has reached it's computer limit" when trying to install on my host?

Issue

Objective

Environment

GoToMyPC

Procedure

Answer

This message indicates that your account currently has the maximum number of hosts allowed by your current plan. Please remove an existing host computer to free up a slot to allow you to reinstall.

  1. Please remove an existing host (if you are reinstalling) or purchase an additional PC
  2. Reattempt installation

Cause

Resolution

Additional Information

Note: Uninstalling the host software from a computer does not remove it from the account. For more information on replacing a host computer please see https://care.citrixonline.com/article/000313113