QUESTION AND ANSWER

What will happen if I select to purchase a new plan to replace my existing plan?

Issue

Objective

Environment

GoToMyPC

Procedure

Answer




If you have already purchased a plan and it has not yet expired, buying a new plan does not add an additional charge for the full amount , it replaces the existing plan instead it. Since you have already paid a certain amount for the existing plan, your account will automatically be credited or charged for the difference in price. If the cost of the new plan is less than the amount due
your account will be credited.


If the cost is more, then your credit card will be charged for the difference in the price.


Cause

Resolution

Additional Information

If you are requesting a refund for a credit then you must contact Customer Care directly.