QUESTION AND ANSWER

What is Hour Glass?

Issue

Objective

Environment

  • GoToMyPC build 1824 +
  • Windows
  • Mac OS X

Procedure

Answer

Hour Glass is a back-end change that helps GoToMyPC send in-session information more efficiently, and can therefore increase the in-session speed of the GoToMyPC connection for some users. The users will not see a difference within the account or in the user interface.
The name Hour Glass comes from how the technology takes the large the number of network connections GoToMyPC makes and it consolidates them when talking to GetGo servers. After the information is sent across it is unpacked back on the receiving end to the original number of sockets. If you made a diagram of this, it would look like an hourglass! Previously many customers pointed out that high upload and download speeds didn't seem to improve GoToMyPC performance. The new consolidated sockets are able to use more of a customer's available bandwidth so these customers should see dramatic improvements in session speed.

Cause

Resolution

Additional Information