QUESTION AND ANSWER

What Does "Account Password Lockout" Mean in GoToMyPC Access Activity?

Issue

Objective

Environment

GoToMyPC

Procedure

Answer

If the wrong password is entered too many times on the GoToMyPC login screen the account will lock for five minutes. This lockout can be triggered from the GoToMyPC website or from host or viewer software (as when updating an access code or a desktop shortcut).
You can view these lockouts in Access Activity and they will display as "Account Password Lockout" for a duration of "5M".

Cause

Resolution

Additional Information