QUESTION AND ANSWER

Repeatedly Disconnected From Host After Connecting

Issue

Objective

Environment

GoToMyPC

Procedure

Answer

An ISP at either the host or client (or in between) is not delivering a stable connection due to packet loss and/or very low connection speeds. Contact the ISP to advise once it's been determined that this is the issue.

Cause

Resolution

Additional Information

When connecting to your host computer, two calls are made - the first is to the GoToMyPC server to verify the account and create the connection (both client and host connected to GoToMyPC here). The connection is then made from client to host (GoToMyPC servers are no longer involved).