QUESTION AND ANSWER

GoToMyPC Renewal Charged to Different Credit Card

Issue

Objective

Environment

  • GoToMyPC Pro
  • GoToMyPC Personal

Procedure

Answer

GoToMyPC's payment processing service now uses a feature called "Account Updater Service" offered by Visa and Mastercard networks. The Updater Service is able to update billing details internally by sending an update request from our payment processing service then forwarding it to Visa or Mastercard's updater service to obtain updated card information after a payment has been declined. GoToMyPC will then attempt to charge the new card.
The updater service is able to update the billing details on the account and ensure continuity in the subscription to prevent loss of access to your host computers and account.

Cause

Resolution

Additional Information