QUESTION AND ANSWER

Does GoToMyPC work in a Virtual Machine?

Issue

Objective

Environment

  • GoToMyPC

Procedure

Answer

GoToMyPC has been tested by customers to work within an operating system running as a virtual machine. Unfortunately, GoToMyPC does not support running in a virtual environment due to the infinite number of options a virtual machine has to mimic hardware which can cause connectivity issues. Thus, although GoToMyPC may work in a virtual machine, GoToMyPC will not be able to support it should GoToMyPC cease to function properly. The only recommendations we can make are:

  • Reboot the virtual machine
  • Uninstall and reinstall GoToMyPC

Cause

Resolution

Additional Information