HOW TO

How to Reset Your GoToMyPC Account Password

Issue

Objective

  • Unable to login to account
  • Need to reset account password

Environment

GoToMyPC

Procedure

To reset your GoToMyPC account password:

  1. Log in to your account here
  2. Click Forgot your Password? below the Password box
  3. Enter the Email Address associated with your GoToMyPC account
  4. Click Continue
  5. Check your Email
  6. Open the email titled GoToMyPC Password Support
  7. Click the link provided
  8. Fill in the fields for New Account Password and Re-Type New Account Password
  9. Click Log In

For maximum security, your account password must contain at least 8 characters and include both letters, numbers, and a special character.
Note: If you forgot your access code, please view the following articles for resetting an access code for a PC or a Mac .

Answer

Cause

Resolution

Additional Information