HOW TO

How to manually download and install the Citrix Online Launcher

Issue

Objective

When you install your GoTo product's software, the Launcher app is one of the components that is automatically included in the download package and is used to launch you into active sessions. 
Normally, it is installed automatically. However, if the Launcher app taking a very long time to download through the normal flow or if you are encountering download/join issues, you can try the below instructions to install the Launcher app manually.  

Environment

  • Windows
  • Mac
  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome
  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • GoToMyPC
  • GoToAssist Remote Support

Procedure

  1. Download the CitrixOnlineLauncher.exe file but do not run it.
  2. Download the CitrixOnlineLauncher.msi file.
  3. Run the CitrixOnlineLauncher.msi file.
  4. Restart your web browser.
  5. Try to connect to the GoTo product again.

Answer

Cause

Resolution

Additional Information