TROUBLESHOOTING

Wrong Name and Email appears when I Join or Start a Session

Issue

Incorrect name and/or email appear on attendee list

Objective

Environment

GoToMeeting

Procedure

Answer

Cause

Incorrect Session Identity information has been stored from previously selecting Remember Me

Resolution

Change your Session Identity details through the GoToMeeting preferences.

Additional Information

For more information on GoToMeeting Preferences, please see: https://support.citrixonline.com/en_US/meeting/help_files/G2M010017?title=Manage+Preferences+for+the