TROUBLESHOOTING

Why is the new hardware detected message appearing when nothing is plugged in?

Issue

During session, new hardware is being detected and nothing is plugged in

Objective

Environment

  • GoToMeeting
  • Windows

Procedure

Answer

Cause

This can happen when an external webcam has an integrated microphone detecting sound and activating which prompts GoToMeeting to offer new Hardware.

Resolution

Please disable the microphone within the webcam under Recording devices.

Additional Information