TROUBLESHOOTING

Why is the background of my logo the wrong color?

Issue

Uploaded Logo background has a different color than the actual file that was uploaded

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Admin Center
  • Uploaded Logo image

Procedure

Answer

Cause

This occurs when you upload a file in the .png format with transparent layers.

Resolution

Save the file without the transparencies or save as a different file type that does not support transparencies, such as .jpeg and upload the new file.

Additional Information

We do support .png files but do not support transparent layers.