TROUBLESHOOTING

Why is my attendee is showing up as an organizer?

Issue

When hosting a meeting, webinar, or training an attendee shows up as an organizer

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Windows
  • Mac

Procedure

Answer

Cause

*This happens when an attendee is locally logged in with the organizer's account
*If they've ever logged in and hosted a meeting, webinar or training the computer may have remembered their settings
*Organizer share's their unique join URL link to attendees.

Resolution

Before joining a session as an attendee - make sure they're logged out.
Instructions here: https://support.citrixonline.com/en_US/meeting/knowledge_articles/000167354?title=Logging+out+of+the+GoToMeeting%2FWebinar%2FTraining+Desktop+Application+on+a+PC+or+Mac
Method 2
Uninstall GoToMeeting from Windows or Mac computer.

Additional Information