TROUBLESHOOTING

Why don't I see the normal control panel?

Issue

  • Desktop software Control Panel missing
  • Session held within browser using Web App

Objective

Environment

  • GoToMeeting
  • Web App

Procedure

Answer

Cause

Resolution

You have joined using the Web App instant join experience. For full feature functionality, you can switch to the desktop software, if you are on a supported operating system:

  1. Click the switch icon User-added image at the bottom of the toolbar.
  2. Click Switch to the desktop version
  3. Click Switch to confirm

Note: The downlaod should begin immediately, if it does not please view the following articles for instructions on manually downloading the desktop software:

Additional Information

If you do not see the option to switch to the desktop software you are on an operating system that we do not support. Only supported operating systems are able to use the desktop software. Our attendee system requirements can be viewed here for more detailed information: https://support.citrixonline.com/en_US/meeting/help_files/G2M010003?title=System+Requirements+for+Attendees