TROUBLESHOOTING

Why cant I see the webcams being displayed but others can see me?

Issue

Webcams not visible to Organizer when screen sharing even though activated.

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Answer

Cause

-Your webcam viewer may be minimized
-Hide Webcams from the Webcams drop-down menu may be selected

Resolution

  1. Open the viewer back up again from your taskbar or dock.
  2. On the Webcams drop-down menu, choose
    Show Webcams
  3. Also verify that webcam is set to Always on top

Additional Information

Only staff members can show their webcams in GoToWebinar.