TROUBLESHOOTING

Why am I getting the message "The Organizer has excused you from the meeting" when I am trying to join when the Organizer did not dismiss me?

Issue

  • Unable to join session
  • "The Organizer has excused you from the meeting"

Objective

Environment

  • GoToMeeting
  • Website join flow (joingotomeeting.com)
  • Web App
  • Windows
  • Chrome

Procedure

Answer

Cause

Resolution

Please try joining from an alternate browser, such as Internet Explorer.

Additional Information