TROUBLESHOOTING

Webpage Goes Gray And Freezes When Schedule A Meeting Is Clicked

Issue

When the 'Schedule A Meeting' button is clicked from the 'My Meetings page online, the screen goes gray tinted and freezes.

Objective

Environment

  • GoToMeeting
  • Chrome
  • Internet Explorer
  • Firefox

Procedure

Answer

Cause

The 'Use my own conference call service' audio option box cannot be empty if selected.

Resolution

  1. Return to My Meetings page
  2. Click Settings at upper left
  3. Enter any text into the Use my own conference call service box if selected or check Use built-in audio option instead
  4. Click Save

Additional Information