TROUBLESHOOTING

Webcam button greyed out but feed shows in preview

Issue

  • Webcam button greyed out in control panel
  • "webcam not available" message when hovering over button
  • Webcam feed shows in preview

Objective

Environment

GoToMeeting

Procedure

Answer

Cause

Network security

Resolution

Please try joining through the web app or try an alternate network.

Additional Information

See the following article for the optimal firewall configuration: https://support.citrixonline.com/en_US/meeting/help_files/G2M060010?title=Optimal+Firewall+Configuration