TROUBLESHOOTING

'This page can't be displayed' when trying to sign in to GoToMeeting software

Issue


  • Meeting launches from website but displays error when trying to sign in as organizer
  • "This page can't be displayed" after entering credentials to log in to software

Objective

Environment

  • GoToMeeting/Webinar/Training
  • Windows

Procedure

Answer

Cause

Firewall and/or proxy rules are blocking outbound HTTP connections from the EP

Resolution

  1. Navigate to http://authentication.citrixonline.com in web browser to confirm site can be reached from PC
  2. Site will open but display 'Authentication Service Error.'This is to be expected
  3. If site opens, then HTTP connections attempts from the EP are being blocked. If site does not open, then refer to http://www.citrixonline.com/iprange

Additional Information

EP sign in window uses an embedded browser to display authentication page