TROUBLESHOOTING

Password reset link not working

Issue

Forgot password link populating error saying to re-enter password. Reload password reset page.

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Answer

Cause

Requesting multiple password reset emails will invalidate any previous links sent.

Resolution

If you clicked the reset password link several times, wait a few minutes to ensure the most recent password reset emails arrive in your inbox and click the link in the most recent one. If this does not resolve the issue, please contact our support team. They will be able to assist with this issue.

Additional Information