TROUBLESHOOTING

Outlook Plugin Error: Unable to Install

Issue

Unable to Install error when installing the plugin for Outlook

Objective

Environment

  • GoToMeeting
  • Outlook 2010

Procedure

Answer

Cause

Add-in must be manually enabled within Outlook.

Resolution

  1. Open Outlook
  2. Click File
  3. Click Options
  4. Click Add-ins
  5. Click Manage.COM add-ins
  6. Check the box for GoToMeeting Calendar Plug-In
  7. Click Ok to save changes

Additional Information