TROUBLESHOOTING

Mac Recordings not saving in correct folder

Issue

  • Mac Recordings not saving in correct folder
  • Title of recording changes

Objective

Environment

  • GoToMeeting
  • Mac OSX 10.11.6
  • Build 5530 & 5573
  • Recordings that have a . in the title

Procedure

Answer

Cause

The . in the title of the recording is causing them to save in the Documents folder with a different name.

Resolution

Workaround :

  1. Rename the temp files to remove the . in the title

Additional Information

The issue is fixed in our upcoming GoToMeeting v7.25 version.