TROUBLESHOOTING

'Invalid email or password' seen when logging into software with a password with special characters

Issue

  • ' Invalid email or password' seen when manually typing in a password with special characters into the software login window
  • Password works from the Sign In page on www.gotomeeting.com.

Objective

Environment

  • GoToMeeting desktop software
  • Passwords with special characters (e.g. %)

Procedure

Answer

Cause

Resolution

This is fixed in v7.31, b6291

Additional Information