TROUBLESHOOTING

How come after launching a meeting from My Meeting, the Waiting for organizer window shows?

Issue

When launching a meeting from my account, the waiting for organizer box displays

Objective

Environment

  • GoToMeeting
  • GoToMeeting
  • Mac OSX El Capitan
  • Windows

Procedure

Answer

Cause

Desktop software has dropped the credentials from your account. By clearing all instance of GoToMeeting and reinstalling we can fix this issue.

Resolution

  1. Remove GoToMeeting: Mac - use this tool ; Windows: click here for instructions
  2. Restart your system
  3. Sign in via www.gotomeeting.com
  4. Click on Meet Now or Start My Meeting - make sure it's working properly

Additional Information