TROUBLESHOOTING

Get A Spinning Wheel When I Start A Meeting From The Website

Issue

  • Unable to Start GoToMeeting
  • Keeps spinning on the start meeting page

Objective

Environment

  • GoToMeeting
  • Windows

Procedure

Answer

Cause

GoToMeeting launcher fails to launch

Resolution

  1. Type CTRL+ALT+DELETE
  2. Click on Start Task Manager
  3. Search processes for GoToMeeting
  4. Highlight and end task on all of the GoToMeeting or G2M.exe shown
  5. Start meeting again

Additional Information