TROUBLESHOOTING

Error: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

Issue

Receive Error: The system cannot find the file specified. (Exception from HRESULT: 0x80070002) when installing Outlook plugin

Objective

Environment

  • GoToMeeting Outlook Plugin
  • OpenVoice Outlook Plugin
  • Windows 7
  • Outlook 2013

Procedure

Answer

Cause

Possible corrupted user profile

Resolution

Create a new user profile

Additional Information