TROUBLESHOOTING

Error: "Method "CreateProcessWithTokenW" returned Win32 error [740]. The requested operation requires elevation." When uninstalling GoToMeeting

Issue

  • Error: "Method "CreateProcessWithTokenW" returned Win32 error [740]. The requested operation requires elevation."
  • This error can display when attempting to uninstall GoToMeeting or when attempting to launch a meeting.

Objective

Environment

  • GoToMeeting
  • Windows

Procedure

Answer

Cause

Resolution

There are two possible causes of this error.
If you are only getting the error when starting the session from Chrome, try this first:

  1. Open Task Manager (CTRL+SHIFT+ESC on the keyboard)
  2. Click the Processes tab
  3. Click the View menu
  4. Click Select Columns
  5. Check Base Priority
  6. Click OK
  7. Click Image Name column header to sort alphabetically
  8. Find the browser in use
  9. Increase Base Priority to Normal
  10. Try launching a session again

User-added image


The second would apply when the error happens no matter how the session is started:

  1. With the error still on screen open Task Manager (ctrl+shift+esc)
  2. Right click GoToMeeting error in Applications
  3. Click Go To Process
  4. Right click G2MInstaller.exe
  5. Click Open File Location
  6. Right click g2mstart.exe
  7. Click Properties
  8. Click Compatibility
  9. Ensure that all check boxes on this page are unchecked
  10. Click OK
  11. Try again

Note: Be sure that you are working with the GoToMeeting build folder that is included in the error message

Additional Information