TROUBLESHOOTING

Converted Mac Recording Has No Sound

Issue

  • No sound when playing recording in Quicktime
  • Sound works in VLC (and possibly other players)

Objective

Environment

  • Mac OSX
  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Answer

Cause

TBD

Resolution

This is fixed in GoToMeeting v7.13.1.

Workaround to get the audio back in an affected recording:


Convert recording with a third party utility such has https://handbrake.fr
  1. Download from https://handbrake.fr
  2. Select recording
  3. Select High Profile preset (click Toggle Presets if the preset tray is not present)
  4. Under Output Settings change Format to mp4
  5. Click Start

Note: Default output location is on the user's desktop

Additional Information

The Handbrake converter is a free tool.