TROUBLESHOOTING

Connection fails when trying to start a session

Issue

  • "The connection failed. Please check your internet connection and try again"
  • The GoTo application doesn't launch

Objective

Environment

  • GoToTraining
  • GoToMeeting
  • Windows 7

Procedure

Answer

Cause

Resolution

Uninstall and reinstall the GoToMeeting application
1. Click here for instructions on uninstalling GoToMeeting
2. Click here for instructions on setting up GoToMeeting

Additional Information