TROUBLESHOOTING

Can't locate recording or Temp files on Mac

Issue

Can't locate the recording or the temp_files on Mac.

Objective

Environment

  • GoToMeeting
  • Mac 10.11

Procedure

Answer

Cause

Desktop and documents folders are set to store in iCloud. Files are not being saved locally.

Resolution

  1. Sign in to iCloud.com using Apple Id
  2. Click on the arrow button.
  3. Click on Settings .
  4. Click on Restore Files under Advanced all the way at the bottom left.
  5. Click to check off the boxes to the left of the files you want to restore.
  6. Click Restore Files .

Additional Information

To prevent it change the save location to a folder located on the hard drive.