TROUBLESHOOTING

Calendar Plug-in Error: "We apologize, but an error has occurred while processing your request. Please try again."

Issue

(Use Your Own Calling) Getting "We apologize, but an error has occurred while processing your request. Please try again." error when trying to add meeting to calendar appointment

Objective

Environment

GoToMeeting

Procedure

Answer

Cause

An error will be displayed when using the GoToMeeting Calendar Plug-in if the default audio setting is not valid

Resolution

  1. Log in here .
  2. Click Settings in the top-left navigation.
  3. Enter characters into the Use my own conference call service or select
    Use built-in audio
  4. Click Save

Additional Information

The Use my own conference call service setting cannot be left blank