TROUBLESHOOTING

"An unexpected error has occurred" when clicking 'Meet Now'

Issue

When logging into webiste and click on Meet Now - getting an error: "An unexpected error has occurred."
User-added image

Objective

Environment

GoToMeeting

Procedure

Answer

Cause

Field under "Use my own conference call service" is blank.

Resolution

  1. From the GoToMeeting post login page click Settings top left
  2. Under Use my own confernce call service - enter a number or any text. Alternatively you may select Use GoToMeeting integrated audio and select either telephone, VoIP or both
  3. Click Save
  4. Click My Meetings at the top of page and try again

Additional Information