TROUBLESHOOTING

Access old billing activity

Issue

  • Account was moved from personal to corporate
  • Can no longer access invoice from personal account

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Answer

Cause

Account was moved from personal to corporate.

Resolution

  1. Check the email inbox of the email address attached to the account for old invoices
  2. If not found, please call Customer Support

Additional Information

For a complete list of our phone numbers: http://support.citrixonline.com/en_US/meeting/phone