QUESTION AND ANSWER

Why Was I Double or Triple Billed?

Issue

Objective

Environment

  • GoToMeeting
  • GoToTraining
  • GoToWebinar
  • GoToMyPC
  • GoToAssist Remote Support
  • GoToAssist Service Desk

Procedure

Answer

There is currently an issue where clicking Buy more than once can trigger a purchase for every sequential click. This is being addressed internally.
If you see multiple charges on your statement, please contact Customer Care for support.

Cause

Resolution

Additional Information