QUESTION AND ANSWER

Why did GoToMeeting close and drop my callers at the two hour mark?

Issue

Objective

Environment

GoToMeeting

Procedure

Answer

At least two attendees must join successfully through the software (Mic and Speakers or Telephone + PIN) for a conference call to extend beyond 120 minutes.

Cause

Resolution

Additional Information

GoToMeeting has a built-in security feature for Organizers who forget to hang up their telephone or accidentally leave a meeting running indefinitely which will end the active meeting on the organizer's machine after 2 hours if there is only one person recognized by the Integrated Audio system in attendance.