QUESTION AND ANSWER

Why am I getting the message "The email address you entered is already in use"?

Issue

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice
  • GoToAssist Remote Support
  • GoToAssist Service Desk
  • Admin Center

Procedure

Answer

The message, "The email address you entered is already in use," is displayed when our system detects that there is already an account existing in our database that is tied to that specific email. 
Please contact Customer Care directly so that we can assist further with this issue, Customer Care.

Cause

Resolution

Additional Information