QUESTION AND ANSWER

What are the Limitations When Using the Web App?

Issue

Objective

Environment

  • GoToMeeting
  • GoToTraining
  • Web App
  • Mac OSX
  • Windows

Procedure

Answer

  • Attendees cannot take control of the presenter's mouse and keyboard.
  • Attendees cannot use drawing tools.
  • Attendees cannot share screen ( available with chrome extension )

Cause

Resolution

Additional Information

While the Web App allows attendees to use many of the same features and tools as the GoToMeeting desktop app, there are some features that are still being worked on. To use any of these features, attendees can simply switch to the desktop app while in session. To switch to the desktop app while in a web app session see: https://support.citrixonline.com/en_US/meeting/help_files/G2M090029?title=Switch+to+the+Desktop+App