QUESTION AND ANSWER

What are the file names that need permission within my firewall?

Issue

Objective

Environment

  • GoToMeeting

Procedure

Answer

If you are experiencing issues when connecting to your meeting it may be due to an Internet security application such as a firewall.
Ensure the following files have full access to the Internet

GoToMeeting Components
g2m_download.exe G2MStart.exe G2MChat.exe
AppCore.exe G2MLauncher.exe G2MQandA.exe
G2MInstallerExtractor.exe G2MTesting.exe G2MSessionControl.exe
G2MCoreInstExtractor.exe G2MMaterials.exe G2MMatchMaking.exe
G2MCodecInstExtractor.exe G2MPolling.exe G2MRecorder.exe
G2MInstHigh.exe G2MView.exe G2MTranscoder.exe
G2MInstaller.exe G2MUI.exe G2MTranscoder.exe
G2MUninstall.exe G2MFeedback.exe G2MTranscoder.exe
G2MComm.exe G2MHost.exe G2MTranscoder.exe

Cause

Resolution

Additional Information

https://support.citrixonline.com/en_US/meeting/help_files/G2M060010?title=Optimal+Firewall+Configuration