HOW TO

Remove Seat From A User And Reassign To Another

Issue

Objective

How to remove a seat and add someone new on an account with multiple seats.

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice
  • Admin Center

Procedure

  1. In admin center select Manage Users
  2. Click on the name of the person you want to remove the seat from
  3. Under P roducts select Edit
  4. Deselect product by un-checking the marked box
  5. Save
  6. Select Add Users
  7. Add contact information (name and email address)
  8. Select product assignment
  9. Save

Answer

Cause

Resolution

Additional Information