HOW TO

I converted my recording into the wrong format how can I change the format?

Issue

Objective

Reconvert recording to different format

Environment

  • GoToMeeting
  • GoToWebinar
  • Windows

Procedure

  1. From the 'My Documents' folder locate and open the folder labeled 'originals'
  2. Highlight the example .g2m file of the desired recording you wish to reconvert
  3. Right-Click and select Copy
  4. Paste the file into the same (originals) folder to create a Copy of the desired file
  5. Move the example - Copy .g2m file into the 'My Documents'folder
  6. Access the GoToMeeting Recording Manager
  7. Select to convert the recording

Answer

Cause

Resolution

Additional Information

Please note: If you changed the default path in the GoToMeeting to where the recordings are saved, you will have to make a few adjustments based on your environment.