HOW TO

How to Manage Unidentified Callers (Desktop App)

Issue

Objective

Manage anyone who dials in via phone but doesn't enter their Audio PIN.

Environment

  • GoToMeeting

Procedure

You will see unidentified callers appear in your Attendee list as "Caller [X]". Once the caller has verbally identified themselves, you can:


  • Rename an unidentified caller

  1. Click the Arrow icon next to the caller.
  2. Select Edit name .
  3. Enter a name for the caller, then click OK .


  • Mute/unmute an unidentified caller

  1. Click the Arrow icon next to the caller.
  2. Select Mute <caller name> .
  3. To unmute them, select Unmute <caller name> .

  • Dismiss an unidentified caller

  1. Click the Arrow icon next to the caller.
  2. Select Dismiss <caller name> .

Note: Details about apply to desktop app only; also see Web App

Answer

Cause

Resolution

Additional Information