HOW TO

How to Log in as a Different User

Issue

Objective

Login to desktop application as a different user

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Windows
  • Mac

Procedure

To change the login credentials in Preferences on Windows:


  1. Right-click the GoToMeeting icon in your system tray
  2. Select Preferences
  3. Uncheck Remember me on this computer to be prompted for your email and password when you open GoToMeeting
  4. Or enter the correct login credentials to be remembered
  5. Click OK

User-added image

To change the login credentials in Preferences on Mac:
  1. Start GoToMeeting
  2. Click the GoToMeeting Menu
  3. Select Preferences
  4. Uncheck Remember me on this computer to be prompted for your email and password when you open GoToMeeting
  5. Or enter the correct login credentials to be remembered
  6. Click OK

User-added image

Answer

Cause

Resolution

Additional Information

If you are able to log in without being prompted for your email address and password, your login credentials may be remembered automatically. This may cause you to schedule meetings on the wrong account, or to join a session as the wrong person if not monitored.