HOW TO

How to Extract Audio from an Uncoverted Mac Recording

Issue

Objective

Extract audio from an unconverted recording

Environment

  • GoToMeeting
  • Mac

Procedure





1. Search using Spotlight or Finder to locate the unconverted recording's temporary files for the desired meeting (search ".temp")
2. Locate the file ending in .temp_audio
3. Change the file extension to .wav
4. The .wav file will now play in any media player that supports .wav playback

Note: If desired you may make a copy of the .temp_audio file before changing the file extension if you would still like to convert the original file
Note: These steps will not allow the audio to be extracted if there was an audio capture problem with the recording.



Answer

Cause

Resolution

Additional Information

Recordings might not convert successfully if screen sharing was never started during a session. The audio may be retrieved manually using these steps.