Other help topics

Heard about our recent announcement?

We bet you have questions! Learn more about our exciting new developments in our Merger FAQs.

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What's new in GoToAssist Service Desk?

Keep track of what's going on with GoToAssist Service Desk and learn about our newest features and changes.

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Watch how-to videos

Explore our library of help videos and learn how to take better advantage of all GoToAssist Service Desk has to offer.

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Learn more about our mobile app

Create and manage incidents from your iOS device while on the go.

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Post messages to your users

Create new announcements that can be posted on the dashboard and/or customer portal.

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Create custom fields for new records

Collect more information that is specific to your organization's needs by managing custom fields.

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Import multiple incidents at once

Import historical incident data from a former data-management system.

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Improve workflows with tasks

Assign tasks to your users so they can be held accountable for record management.

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Enable Beta Features

Opt-in for beta features (Labs) to try out our latest in-development innovations.

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